Complaints procedure

Last updated 27 October 2026.

If you are unhappy with our service, tell us. Most problems can be put right quickly.

How to complain

Contact Ayotunde Akinlade, Director, by phone on 07337 289238, by email at ayo@upgradeprojectsolutions.co.uk, or by post to Upgrade Project Solutions Ltd, Suite 8, 5th Floor, St James House, Pendleton Way, Salford M6 5FW. Tell us what went wrong, what you would like us to do, and any order reference.

What happens next

1. We acknowledge your complaint within 5 working days.
2. We look into it, including the work and records involved.
3. We aim to send you a full written response within 4 weeks. If we need longer, we tell you why and when to expect it.

We keep a record of every complaint and what we did about it, and use it to improve our service.

If you are a consumer, you may also have rights under consumer law. Citizens Advice can explain them.